Each bear is meticulously hand-poured with pure soy wax, delicately infused with premium fragrance oils, and finished with a clean, smokeless wick. These charming rose bear candles exude timeless elegance and gentle warmth — a perfect blend of cuteness, class, and heartfelt craftsmanship.
Bloom Rose Bear Candle
At Di-Lia Studio, every candle and curated gift is handcrafted with care, attention to detail, and premium materials. We want you to be completely satisfied with your order. If something isn’t right, we’re here to help.
Eligibility for Returns & Refunds
Because our products are handmade and often personalized, we only accept returns or issue refunds in the following cases:
Damaged or Faulty Items
If your order arrives damaged, broken, or faulty, please contact us within 3 days of delivery with clear photos of:
The damaged item
The packaging it arrived in
Your order number
We will offer either: A replacement item (same product or similar value), or A refund to your original payment method
2. Incorrect Item Received
If we sent the wrong product by mistake, we will replace it immediately at no extra cost.
🚫 Items Not Eligible for Return
We are unable to accept returns or offer refunds for:
Change of mind after purchase
Used or partially used candles/products
Custom or personalized orders (e.g., name engraving, custom scent, gift notes)
Sale or clearance items
Natural variations in color, frosting, or texture in soy wax (these are normal characteristics of natural wax and not considered defects)
🔁 Return Process (If Approved)
If a return is required, we will provide instructions and a return address. All returned items must be unused, in original condition, and in original packaging.
Return shipping costs are covered by the customer unless the issue is our mistake.
💳 Refund Timeframe
Once your return is received and inspected, we’ll notify you by email. Approved refunds will be processed within 3–7 business days back to your original payment method.
📩 How to Request a Return or Refund
Email us at: dilia.studio25@gmail.com
Subject line: Return/Refund Request – Order #[number]
Include:
Your full name
Order number
Reason for request
Photos (if damaged or incorrect item)
🕯️ Our Promise
We stand behind the quality of our products and want every delivery to feel special. If you have any concerns, please reach out — we genuinely care and will always do our best to make things right.
At Di-Lia Studio, every order is hand-packed with care to ensure your candles and curated gifts arrive safely and beautifully.
📍 Where We Ship
We currently ship New Zealand–wide.
🚚 Processing Time
All orders are processed within 1–3 business days. Handmade or personalized items may require additional time — this will be stated on the product page.
Please note: We do not ship on weekends or public holidays.
💌 Shipping Rates
Free shipping on all NZ orders over $120 NZD
Flat-rate shipping will apply for orders under $120 (calculated at checkout).
🕯️ Packaging
We use protective, eco-conscious packaging to keep your items safe during transit while reducing waste where possible.
📦 Tracking
All orders include tracking. You will receive a shipping confirmation email with your tracking number once your parcel has been dispatched.
🚨 Lost / Delayed Parcels
Once an order has been handed to the courier, delivery timeframes are outside our control. If your parcel is delayed, missing, or marked "delivered" but hasn’t arrived, please contact us and we will assist in lodging a courier investigation.
❗ Incorrect Address Disclaimer
Please ensure your delivery details are correct at checkout. We are not responsible for parcels delivered to an incorrectly provided address.
📩 For Shipping Enquiries
Email: dilia.studio25@gmail.com
Subject: Shipping Support – Order #[number]
